Privacy Policy Statement

This Privacy Policy Statement applies to the website operated by North Queensland Therapy Services (ABN ) 139 Boundary Street, South Townsville, Australia ("North Queensland Therapy Services") under the domain name 'www.nqtherapyservices.com'.

North Queensland Therapy Services understands and respects that users of its website are concerned about their privacy and about the confidentiality and security of any information North Queensland Therapy Services may gain from them accessing the site.

North Queensland Therapy Services is committed to protecting your privacy and any personal information collected. It embraces the requirements of the Privacy Act, 1988 and the National Privacy Principles included in the Privacy Act (Private Sector) Amendment Act, 2000.

This Privacy Policy Statement explains how your personal information will be collected and treated when you access the North Queensland Therapy Services website.

As North Queensland Therapy Services introduces up to date technology and information for the benefit of its members and other parties who access the website, this Privacy Policy Statement may change from time to time accordingly.

Collecting Your Personal information

The information that North Queensland Therapy Services collects about you will depend on which facilities you access on the North Queensland Therapy Services website. For example, if you visit the website to read, browse or download information, our system will record the date and time of your visit, the pages viewed, and what information was downloaded.

If you complete an on-line referral form and submit it, North Queensland Therapy Services will collect the information contained in that referral form for the purpose of confirming your referral details. If you log out of the website, or cancel the application prior to submitting it, then all information is automatically deleted.

The North Queensland Therapy Services website may also contains links to the websites of third parties ('third party websites'). If you access these sites by means of the North Queensland Therapy Services website, then those third parties will collect information about you. North Queensland Therapy Services will not have access to this information. You should check the Privacy Policy Statement of the third party concerned. North Queensland Therapy Services is not responsible nor can it guarantee that those third party or the third party websites are compliant with the Privacy Act.

Cookies

North Queensland Therapy Services website does not use cookies.

Use and disclosure of information

Information that North Queensland Therapy Services collected from your use of this website may be disclosed to a North Queensland Therapy Services wholly owned subsidiary for specific promotions and other direct marketing offers that may be of interest to you, or for a purpose that you would reasonably expect, unless you tell North Queensland Therapy Services not to do so.

North Queensland Therapy Services will only use or disclose information collected from you when:

• you have authorised North Queensland Therapy Services to do so
• we have notified you of any intended use or disclosure of the information and you have not objected to that use or disclosure

we are authorised by law or required by law to do so, we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their duty. Unless you say otherwise, North Queensland Therapy Services may treat in some circumstances your action as consent to a disclosure by North Queensland Therapy Services of confidential and personal information, even where you have not specifically said so.

North Queensland Therapy Services will not provide, sell or trade personal information to third parties for their marketing purposes.

If you do not wish to have your information used for any of the particular purposes stated above, then you can make a request to opt out by e-mailing North Queensland Therapy Services enquiries@nqtherapyservices.com.

What if you wish to change some of the personal information held?

North Queensland Therapy Services endeavours to ensure that personal information held by North Queensland Therapy Services is accurate, complete and up-to-date.

Where you believe that personal information held by North Queensland Therapy Services is not accurate, complete or up-to-date, then advise North Queensland Therapy Services and every effort will be made to correct the information.

How does North Queensland Therapy Services secure your personal information?

North Queensland Therapy Services takes strict security precautions and all reasonable care to ensure that personal information held or transmitted over the internet cannot be accessed by unauthorised parties.

Although North Queensland Therapy Services attempts to protect personal information, we are unable to guarantee or warrant the security of any information you transmit to us or from our online products or services.

Where information is no longer required, we will destroy it or de-identify it.

Acceptance of and changes to this Privacy Policy Statement

This is the current North Queensland Therapy Services Privacy Policy Statement. North Queensland Therapy Services may at any time vary this statement without notice by publishing the new statement on this website. This Privacy Policy Statement was last amended on 20 February, 2003.

Your continued access to, and the use of, the website means that you accept and agree with the changes made. North Queensland Therapy Services suggests that you periodically review the statement for any changes.

What if you wish to lodge a complaint?

For any purpose associated with privacy matters, including the lodging of a complaint, North Queensland Therapy Services can be contacted at by telephone on 07 4728 4499 or via e-mail on enquiries@nqtherapyservices.com. Your call will be directed to the officer appointed by North Queensland Therapy Services to deal with your enquiry or complaint.

Questions

North Queensland Therapy Services is happy to answer any questions or concerns you may have about this statement, or the operation of this website. Contact North Queensland Therapy Services by E-mail at enquiries@nqtherapyservices.com or phone North Queensland Therapy Services on 07 47725191.